Refund Policy

Eligibility Criteria

To be eligible for a refund, your purchase must meet the following criteria:

Request must be made within 30 days of the purchase date
Course or exam content must be less than 30% completed
Purchase must not be part of a special promotion labeled as "non-refundable"
Account must be in good standing with no violations of our Terms of Service

Refund Timeframes

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for most of our premium courses and exam packages. If you're not satisfied with your purchase, you can request a full refund within 30 days of the purchase date.

Processing Time

Once your refund request is approved, you can expect to receive the refund within 5-10 business days, depending on your payment method and financial institution.

Important: Refund requests submitted after the 30-day period will not be eligible for a refund unless there are exceptional circumstances as determined by our support team.

Refund Process

Follow these steps to request a refund:

1

Submit a Refund Request

Log in to your account and navigate to "My Purchases" section. Find the course or exam package you wish to refund and click the "Request Refund" button.

2

Provide Reason

Select a reason for your refund request from the dropdown menu and provide any additional details that might help us process your request faster.

3

Review and Confirmation

Our support team will review your request within 1-2 business days. You'll receive an email notification once your request has been processed.

4

Refund Issuance

If approved, the refund will be issued to your original payment method. Processing times vary depending on your payment provider.

Required Documentation

In some cases, we may request additional documentation to process your refund:

Proof of purchase (receipt or order number)
Documentation for special circumstances (e.g., medical certificate)

Non-refundable Items

The following purchases are not eligible for refunds:

Subscription Renewals

Automatic subscription renewals after the first 30 days are not eligible for refunds. You can cancel your subscription at any time to prevent future charges.

Completed Courses

Courses or exam packages that have been more than 30% completed are not eligible for refunds.

Special Promotions

Items purchased during special promotions marked as "non-refundable" or at heavily discounted rates (more than 50% off).

Add-on Services

One-time services such as personalized assessment reviews, one-on-one tutoring sessions, or custom study plans.

Special Circumstances

We understand that exceptional situations may arise. In the following cases, we may consider refund requests outside our standard policy:

Medical Emergencies

If you experience a serious medical emergency that prevents you from using our services, we may extend the refund period. Documentation from a medical professional will be required.

Technical Issues

If you experience persistent technical issues that prevent you from accessing our content, and our support team is unable to resolve them within a reasonable timeframe, you may be eligible for a refund regardless of the 30-day limit.

Service Unavailability

If our service experiences significant downtime (more than 24 consecutive hours) or if a course or exam is removed from our platform before you complete it, you may be eligible for a partial or full refund.

For special circumstances, please contact our support team directly at refunds@exampreppro.com with detailed information and any supporting documentation.

Frequently Asked Questions

Once your refund request is approved, the processing time depends on your payment method. Credit card refunds typically take 5-10 business days to appear on your statement. PayPal refunds are usually processed within 3-5 business days. Bank transfers may take 7-14 business days.

Yes, course bundles are eligible for refunds within the standard 30-day period. However, if you've accessed or completed more than 30% of the content across all courses in the bundle, you may not be eligible for a full refund. In such cases, we may offer a partial refund based on the unused portion of the bundle.

If you accidentally purchased the same course twice, please contact our support team immediately. We'll verify the duplicate purchase and process a refund for the second purchase, regardless of the 30-day policy. Please provide both order numbers when contacting support.

Yes, instead of requesting a refund, you can transfer your course or exam package to another user. To do this, contact our support team with the email address of the recipient. Transfers are subject to our Terms of Service and can only be done once per purchase.

Once you submit a refund request, your access to the course or exam package will be suspended. If your refund request is denied, your access will be restored. If approved, your access will be permanently revoked once the refund is processed.

Refund Support

Our dedicated support team is here to help with any questions or concerns about our refund policy.

Email Support

For refund inquiries and assistance:

refunds@exampreppro.com

Response time: Within 24 hours

Live Chat

Chat with our support team:

Available Monday-Friday

9:00 AM - 6:00 PM EST

Average wait time: Under 5 minutes